Grant boosts Girl Scouts’ latest volunteer initiative

BEDFORD – A grant from the New Hampshire Charitable Foundation will solidify Girl Scouts of the Green and White Mountains’ efforts to strengthen adult volunteer involvement.

Council officials recently announced the receipt of a $25,000 grant, which will be used to implement the new Customer Engagement Initiative in the coming year.

The initiative is a multifaceted, technology-based platform involving the creation of a robust and user-friendly Web system that’s aimed at bringing the Girl Scout experience to volunteers in a more customer-centric manner. In doing so, the CEI will support a new way of doing business while reducing costs and increasing efficiency and overall impact.

Patricia K. Mellor, the council’s chief executive officer, said this implementation of the CEI is vital for Girl Scouts, as the majority of programs are volunteer-delivered.

"We are committed to offering outcomes-based leadership development curriculum to local girls," Mellor said. "With growing numbers of New Hampshire girls on wait lists for programming, combined with adult volunteers increasingly stretched in terms of time and resources, it is critical we adopt this new system of volunteer engagement now."

In May, Girl Scouts of the Green and White Mountains’ board of directors committed to investing $135,000 this year to launch the CEI. The program is expected to go live in early spring.

The grant was made possible by gifts from the Lois G. Roy Dickerman Fund, according to Katie Merrow, the foundation’s vice president of community impact. Dickerman, a former Radio City Music Hall Rockette and philanthropist who died in 2009 at age 103, created the fund to serve children and families around the state.