NH consumers warned about utilities scam

CONCORD – State Attorney General Joseph A. Foster and the Public Utilities Commission’s director of consumer affairs Amanda O. Noonan have warned New Hampshire utility customers about a scam currently operating in the state.

A number of consumers have complained about receiving calls from individuals pretending to be with the customer’s utility company. The caller tells the customer that he or she has a past due balance and threatens the customer with disconnection of their utility service unless they pay the delinquent amount.

These calls are not coming from New Hampshire utility companies. Utility customers who are scheduled for disconnection because of nonpayment receive written notice a minimum of 14 days prior to any proposed disconnection date, and the notice includes action they can take to maintain service.

Consumers receiving these types of calls should not provide any type of financial information to the caller, including credit card or bank account information, and should not make any payment.

Calls should be reported to the Public Utilities Commission at 1-800-852-3793. Consumers can also call the attorney general’s consumer hotline at 1-888-468-4454.